Soft Collections Agent (Hybrid & Work from Office)

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Empresa

Bill Gosling Outsourcing

Descripción de la Empresa

Bill Gosling Outsourcing es una empresa especializada en servicios de outsourcing, enfocada en proporcionar soluciones integrales en áreas como atención al cliente, gestión de cobros y soporte técnico. Fundada en 1956, la compañía ha crecido y evolucionado, adaptándose a las necesidades del mercado y a las nuevas tecnologías.

Provincia

Heredia

Localidad

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén

Salario

First month salary $900, after first month $950 USD with the potential to earn bonus up to $300 USD

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

We are still growing with new and exciting opportunities – Be a part of our team!

Bill Gosling Outsourcing is looking for Soft Collections agents to work in our beautiful office in Heredia, Costa Rica.

As a Soft Collections agent, you will:

Call customers who are 1 to 5 months late on their bills to attend to arrange payments and understand the reason why they are behind. Take necessary follow-up actions until the customer issues are fully resolved.

​Key Responsibilities
· Make outbound and take inbound calls to arrange payment.
· Negotiate payment terms/arrangements if applicable.
· Review account status/information thoroughly to understand the customer’s inquiry/need.
· Overcome consumer objections.
· Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

Requirements
· Previous experience in Customer Service is preferred
· English Proficiency of CEFR B2 / 85% or better
· Successful completion of high school education is preferred

About You
· Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
· Ability to connect with customers with empathy and offer helpful solutions
· Strong negotiation ability to persuade customers to make payments
· A desire to grow and drive your career forward

Why work with us?
· First month salary $900, after first month $950 USD, with the potential to earn up to $300 USD in monthly bonus
· Performance Bonus
· Birthday day off (paid)
· Marriage Leave (3 days paid)
· Bereavement Leave (3 days paid)
· Free counseling sessions
· Free transportation
· Annual merit increase
· Asociacion solidarista
· Dental Benefit
· SmartFit Partnership
· Employee Discount Hub (Discounts in restaurant, hotels and flights)
· Free parking for all employees
· Free gym in the same building of the office
· Opportunities for internal growth within the company

Mínimo Nivel Académico Requerido

Bachillerato/Preparatoria/Secundaria

Mínimo Nivel de Inglés Requerido

Avanzado
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